Firstly, let me introduce myself. My Name is Kendra Boyd and I have been running the L.A.B.’s social media platforms for over a year now and have loved every minute of it. Working with these amazing people has been a gift and a blessing. My full time job, however, is as a 2nd grade math teacher in Lubbock, TX which is around 5 hours away from the L.A.B. med spa. This distance means that I have never had the opportunity to get any kind of treatment from the incredible providers at the L.A.B. and get my own before and after of their amazing work. This spring break I decided to change this and made my way to Southlake, TX to get my first very ‘poke’ from Sonya. This is that story.
I arrived a little early to see everyone and introduce myself to anyone I had yet to meet. A few hugs and introductions were exchanged and Heather came to grab me so we could go over my medical and health history. Heather took what is normally a very sterile and serious situation, going over everything good and bad with my health, and made it warm and welcoming. She made me feel at home and I appreciated that tremendously as I was actually surprisingly nervous.
After my papers were filled out and everything signed, Heather walked me back to Sonya, who I hadn’t met in person yet (lots of texts, calls, and facetimes) and was so excited to finally meet face to face.
Sonya was everything I expected and more- she is hilarious and friendly, informative and knowledgeable, but most importantly she is invested in everything she provides for her clients. She started off my appointment by going over all my first time paperwork. This includes a full consultation of what she sees, what she recommends, and how we will start my journey toward my aesthetic goals. This portion was probably the best part for me because I am very driven by goals. I also appreciated that Sonya does not recommend everything in the book for her clients- she assesses each aspect of my face from my skin (and the damage incurred by summers in the sun) to my age and the impact it will have on my face in the years to come. We discussed a handful of options she would recommend, specialized to me, and we discussed a timeline that I could follow, if I wanted to start those treatments.
Next came the big poke, or actually, a set of very tiny pokes. Sonya had already assessed my face and we had decided on using Botox in my forehead to eliminate those pesky teacher wrinkles (the ones where my eyebrows meet my hairline) and even out some less noticeable lines a bit above one eyebrow. Sonya spent over 15-20 minutes assessing, consulting, and creating a plan for my face and the actual treatment took less than 5 minutes. This spoke volumes to me as an educator because she was teaching me about my own face, its structure, and what could be done now and in the future to help me look the way I feel. She was giving me the chance to make an informed decision about my own care. Her time was valuable and I knew that and she knew that. Yet she spent that time giving me the opportunity to learn, know, and consent (or not) to the treatments she saw as helpful. That is what an incredible medical professional does, they educate, they inform, and provide both treatment and care for those they see.
After my appointment, I had the opportunity to spend some time with our front desk employees and let me tell you- these ladies know what they are doing. Not only were they kind and courteous to every person they interacted with, they were informed. They clearly took time to get to know treatments, options, and all pertinent information to give the best care they could. We all know the many times we have been to a medical facility and we definitely did not feel seen by those at the front desk. Well, this was the opposite of that.
Visiting the L.A.B. that day in March confirmed what I already knew about this facility: these providers care. They care about your health and safety. They care about you being informed and making decisions that best fit you. They care about providing the best care they can and representing a mindset of excellence, first and foremost.